Return Policy

If you wish to return an item you have purchased, please note the following:

  • All returns require a MSSD return authorization number. Please contact us to obtain this number prior to sending your return.
  • Returns must be received by us within 12 months of invoice date.
  • Items must be in new, unmarked, and resalable condition to be returned. If a kit is returned, all components must be included in original packaging.
  • We can only accept returns on items purchased from us.
  • Returns should be accompanied by our invoice, packing list, or copy of PO. 
  • Note on your paperwork the number of cartons being returned.
  • Mark each carton with your school or district name. Also, if returning more than one carton, please mark each one as “1 of 3,” “2 of 3,” etc.
  • Package items carefully to ensure no damage in shipping. Do not exceed 70lbs per carton.
  • Returns should be sent via a traceable mode of shipment (UPS, freight, or insured mail). MSSD cannot issue credit for items lost in transit.
  • For larger returns (10 cartons or more), please call us for instructions.
  • All returns may be subject to approval by the publisher.

Please be aware that we maintain the option to assess a restocking fee on certain returns if the return is due to an error made by the customer. Should a restocking fee be assessed, the amount of the fee will be determined by the cost of handling the return.

If you have any questions regarding a return, please give us a call and we will be happy to assist you. We can be reached at the phone numbers or email address listed below:

Phone: 801-773-3200

Our hours are 8 am to 4:30 pm Mountain time.

Email: Customer Service

When returning a product, please address the shipment to:

Mountain State Schoolbook Depository
Attn:  Returns Department
Freeport Center - Building N-7
Clearfield, UT 84016-0250