Return Policy

If you wish to return an item you have purchased, please note the following:

• All returns require a MSSD return authorization number. Please contact us to obtain this number prior to sending your return.
• Returns must be received by us within 12 months of invoice date.
• Items must be in new, unmarked, and resalable condition to be returned. If a kit is returned, all components must be included in original packaging.
• We can only accept returns on items purchased from us.
• Returns should be accompanied by our invoice, packing list, or copy of PO. 
• Note on your paperwork the number of cartons being returned.
• Mark each carton with your school or district name. Also, if returning more than one carton, please mark each one as “1 of 3,” “2 of 3,” etc.
• Package items carefully to ensure no damage in shipping. Do not exceed 70lbs per carton.
• Returns should be sent via a traceable mode of shipment (UPS, freight, or insured mail). MSSD cannot issue credit for items lost in transit.
• For larger returns (10 cartons or more), please call us for instructions.
• All returns may be subject to approval by the publisher.
  
 

Please be aware that we maintain the option to assess a restocking fee on certain returns if the return is due to an error made by the customer. Should a restocking fee be assessed, the amount of the fee will be determined by the cost of handling the return.

If you have any questions regarding a return, please give us a call and we will be happy to assist you. We can be reached at the phone numbers or email address listed below:

When returning a product, please address the shipment to:

Mountain State Schoolbook Depository
Attn:  Returns Department
Freeport Center - Building N-7
Clearfield, UT 84016-0250